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Problem with attachments in this forum

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john

02 Nov, 2015 09:33 AM

I've been posting comments with attachments for many months now without difficulty. But in the last two weeks, whenever I create attachments and submit my post, the attachment links are grayed out and a message after each link says "processing assets". This processing persists for days.

At first I assumed this was what everyone was seeing. But I just noticed that the problem goes away when I log out. When I log back in, the problem returns. So I can only open my own attachments when I am logged out.

Has something changed recently with the forum software you are using? Can someone confirm this problem and look into getting it fixed?

Thanks.

1. Support Staff 1 Posted by Frederik De Ble... on 07 Nov, 2015 12:03 PM

   

   We're using Tender, a hosted solution. I'll ask them what's up.

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2. Support Staff 2 Posted by Frederik De Ble... on 07 Nov, 2015 12:04 PM

   

   Here's a post with a test attachment to see if I can reproduce the issue.

   • code-studio-3.jpg 25.4 KB
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3. Support Staff 3 Posted by Frederik De Ble... on 07 Nov, 2015 12:05 PM

   

   It seems the test attachment went through without any issues. John, could you try re-uploading your asset again?

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4. Support Staff 4 Posted by john on 07 Nov, 2015 12:40 PM

   

   Test attachment...

   • bouncingText.mp4 101 KB
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5. Support Staff 5 Posted by john on 07 Nov, 2015 12:42 PM

   

   Another test, this time with two attachments...

   • BouncingText.ndbx 11.7 KB
   • bouncingText.mp4 101 KB
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6. Support Staff 6 Posted by john on 07 Nov, 2015 12:45 PM

   

   The last two tests worked OK. My most recent post a few days ago was OK as well. It was failing every time for me last week, but I cannot now replicate the problem.

   So whatever it was appears to have fixed itself. Sorry to bother you. If it happens again I'll let you know.

   Thanks,

   John

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7. Support Staff 7 Posted by Frederik De Ble... on 07 Nov, 2015 07:24 PM

   

   No problem at all.

   I've chosen to use a hosted solution so we didn't have any maintenance. If this happens again, we'll have to look at another service....

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