Problem with attachments in this forum

john's Avatar

john

02 Nov, 2015 09:33 AM

I've been posting comments with attachments for many months now without difficulty. But in the last two weeks, whenever I create attachments and submit my post, the attachment links are grayed out and a message after each link says "processing assets". This processing persists for days.

At first I assumed this was what everyone was seeing. But I just noticed that the problem goes away when I log out. When I log back in, the problem returns. So I can only open my own attachments when I am logged out.

Has something changed recently with the forum software you are using? Can someone confirm this problem and look into getting it fixed?

Thanks.

  1. Support Staff 1 Posted by Frederik De Ble... on 07 Nov, 2015 12:03 PM

    Frederik De Bleser's Avatar

    We're using Tender, a hosted solution. I'll ask them what's up.

  2. Support Staff 2 Posted by Frederik De Ble... on 07 Nov, 2015 12:04 PM

    Frederik De Bleser's Avatar

    Here's a post with a test attachment to see if I can reproduce the issue.

  3. Support Staff 3 Posted by Frederik De Ble... on 07 Nov, 2015 12:05 PM

    Frederik De Bleser's Avatar

    It seems the test attachment went through without any issues. John, could you try re-uploading your asset again?

  4. Support Staff 4 Posted by john on 07 Nov, 2015 12:40 PM

    john's Avatar

    Test attachment...

  5. Support Staff 5 Posted by john on 07 Nov, 2015 12:42 PM

    john's Avatar

    Another test, this time with two attachments...

  6. Support Staff 6 Posted by john on 07 Nov, 2015 12:45 PM

    john's Avatar

    The last two tests worked OK. My most recent post a few days ago was OK as well. It was failing every time for me last week, but I cannot now replicate the problem.

    So whatever it was appears to have fixed itself. Sorry to bother you. If it happens again I'll let you know.

    Thanks,

    John

  7. Support Staff 7 Posted by Frederik De Ble... on 07 Nov, 2015 07:24 PM

    Frederik De Bleser's Avatar

    No problem at all.

    I've chosen to use a hosted solution so we didn't have any maintenance. If this happens again, we'll have to look at another service....

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